Customer Testimonial

A Client Experience  

Scott Manwaring, Director of Sales for InHealth Transcription Services, has been a client of mPacts for more than three years. Initially InHealth had a full time staff IT person who was responsible for all of the companies IT needs. “We were growing rapidly and we were faced with the issue of training and hiring more IT employees which meant more salaries, benefits and bonuses.” said Manwaring.  The decision to outsource for IT was made and InHealth has never looked back.  Two dedicated mPacts IT specialists support In Health and are physically present in their offices on a daily basis. “We use them as our IT department and our employees think of them as Keith and Mike the IT guys not the mPacts employees that are at our offices.” said Manwaring.

Recently InHealth was in the process of installing equipment in a hospital for one of their clients.  There was a major system glitch and the mPacts staff dedicated to InHealth immediately called additional systems engineers to consult and expedite a solution in a timely manner. “If we had our own IT person approaching this alone I guess we would have been sorting through manuals.” said Manwaring.  Instead InHealth had the whole mPacts team at their disposal.

An unanticipated benefit for InHealth has been the ability to increase the needed support when necessary with out increasing the costs.  A standard fee is paid and therefore extra costs for support are not variable.  All mPacts IT specialists are certified in technology as engineers and can work on any system which is a great benefit given the large area that encompasses information technology.

 “I deal with many large practices on a daily basis and it is amazing to me how inadequate the IT support is in the majority of them.” said Scott Manwaring.  “The most successful practices I have seen are the ones that have made a commitment to IT.”  Manwaring is one satisfied customer when it comes to dealing with mPacts.  “The relationship has been great.  I can’t imagine dealing with IT in any other way…I would never go back.”

Cherico and Platnick are currently working on partnership agreements in south Georgia and western New York.  HR and IT people are on staff full time at mPacts in addition to a remote services help desk that is available 24/7 to support clients.  “We are growing because there is such a great need.  Our goal is to save practices money and give equal or better services than what they currently have.” said Cherico. “I want mPacts to be synonymous with medical IT services.”

Outsourcing information technology needs is the smart decision in terms of avoiding lost revenue due to downtime, staying abreast of technology and working efficiently. mPacts is a company that is focused on delivering quality services and being the leader in medical IT support.

 
 

                                                       Contact mPacts toll free 877-299-5289